Terms & conditions.

Orders and prices

All prices are in pounds sterling and include UK VAT where applicable. Sending an order request is not acceptance of an order. A contract is formed only when Remz confirms the order in writing and payment has been accepted.

If a piece is unavailable or a price is clearly incorrect, Remz will contact you before accepting payment. Product photography is prepared carefully, but handmade pieces and screens can produce small differences in colour, texture, and finish.

Payment

Sending an order request does not take payment. Remz confirms availability and provides secure payment instructions before accepting an order. Where Stripe is offered, it may also provide Apple Pay or Klarna for eligible orders. Never send card details by email.

Delivery

UK delivery is insured and normally requires a signature. Express delivery is usually within 2 business days and standard delivery within 5 business days from dispatch. Made-to-order and bespoke timescales are agreed separately.

Unless a different date is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is formed.

Returns and cancellation

For ready-made goods bought at a distance, you may tell Remz that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. You do not need to give a reason.

Remz will refund the purchase price and the cost of the least expensive standard delivery option offered. The refund is made within 14 days after the returned goods arrive, or after you provide evidence that they were sent back. You are responsible for return postage unless the item is faulty or Remz agrees otherwise.

You may inspect a piece as you would in a shop. Remz may reduce a refund only where handling beyond that necessary to inspect the piece has reduced its value.

The cancellation right does not normally apply to goods genuinely made to your specification or clearly personalised. This exception does not affect your rights where an item is faulty, not as described, or not of satisfactory quality.

Bespoke commissions and repairs

Bespoke work begins after the quotation, design route, timing, and deposit are agreed in writing. If you expressly ask for a service to begin during a statutory cancellation period and later cancel, Remz may charge a proportionate amount for work already completed. Repairs are quoted after inspection and will not begin until the price is approved.

Hallmarking and authenticity

Qualifying precious-metal pieces are independently assayed and hallmarked in accordance with the Hallmarking Act 1973. Descriptions of metal, fineness, and stones are made in good faith and checked before sale.

Liability and law

Nothing in these terms excludes or limits liability where doing so would be unlawful, or limits your statutory consumer rights. Remz is not responsible for delay caused by events outside reasonable control, but will contact you promptly and take reasonable steps to reduce the effect of the delay.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory consumer protections and may be entitled to bring proceedings in your local courts.

Contact and complaints

Remz Jewellery is the trading name used for this website. Email remzjewellery@gmail.com or call +447963552474. Complaints are acknowledged promptly and handled personally.